Frequently Asked Questions
Shipping
Please allow 1-3 business days to process your order. Handmade pieces may take an additional day for orders to be processed.
Orders to be delivered within Australia will usually take 2-5 business days to arrive. Overseas deliveries can take 7-16 days depending on where you are. Tracking details will be provided when your order has been shipped.
Please contact us at support@meiyee.co if your package has been lost in transit by the delivery courier and we will be happy to assist.
We apologise if you received a damaged item. Please send a photo and describe your issue to support@meiyee.co with your issue and we will be happy to help.
Please note that any issues with items after 60 days from the ordered date cannot be returned or refunded.
Jewellery
For handmade piece, we primarily use semi-precious stones, Czech table cut beads, Japanese seed beads, crystals, and freshwater pearls.
Our sourced pieces are mostly 18K PVD* gold-plated over a base of stainless steel or sterling silver.
*PVD means 'Physical Vapour Deposition', a process which allows the bonding of gold onto base metals like stainless steel and sterling silver. As opposed to gold electroplating, PVD plating bonds gold more effectively onto the base material which ensures their durability and better resistance from acute water or natural chemical exposure (i.e. daily wear and tear).
Disclaimer: While our PVD gold plated pieces are tarnish resistant, gold-plating does fade over time due to regular wear. There are easy steps you can take to maintain and prolong the quality of your pieces for upwards of 2 years.
Here are a few tips to keep your jewellery in its best possible condition:
1. Store your jewellery separately from other pieces in individual boxes or bags to prevent scratching and away from moisture to prevent oxidation.
2. It is recommended that jewellery should be removed before sleeping, engaging in exercise, undertaking physical activity such as gardening or other heavy duty activities to avoid unintentional damage.
3. Remove your jewellery before swimming, especially in chlorine and salt water.
4. Wait to put on your jewellery until after you have applied lotion, makeup, or perfume.
5. After wear, gently clean your jewellery and remove any dirt or oils from your skin.
6. Direct contact with hairspray, perfumes and other chemicals may cause jewellery to discolour.
7. It is recommended that jewellery with semi-precious stones and pearls are not worn while swimming and showering.
Yes we do! You can view our size chart here
For other questions you may have, contact us